Week 1 EOC Great Customer Service

When it comes to great customer service I am critical of experiences since I work in customer service. Upon first writing this I was racking my brain trying to come up with an instance in which I had an above and beyond experience and for the life of my I couldn’t think of one that just stood out at me. Until the other day when I purchased a brand new car. Now the interesting thing is although the actual buying process was better than I expected and overall another good customer experience, the real above and beyond experience was from, believe it or not, the insurance company. I called the toll free 1800 number for the insurance company USAA and the lady that helped me looked at my account and knew immediately that it was setup wrong and could save not only me, but my mom some money as well. Every time someone tells you they’ve spent over an hour on the phone with any company it usually is a bad experience. This hour and a half on the phone was a positive endeavor that inevitably saved me money. That just teaches me that not all phone conversations with big corporate companies can be a negative experience.